They deserve zero stars. I 100% believe their drivers are stealing packages. I opened a case for mine and support just replied immediately with "call whoever shipped it to you". Why even have a CRM and make tickets if this is all your meat clowns are going to do? Don't have anything shipped if you're not going to get photo confirmation and/or signature required, folks.
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OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping.