I’ve had a very negative experience with this delivery service. They delivered one of my Temu orders to the wrong door, and I never found the package. Today, I was supposed to receive a package from Sephora. I went outside immediately after getting the delivery notification, but the item wasn’t there. The delivery photo shows the box by my door, but it was nowhere to be found. I don’t have any neighbors nearby, and no one walks past my door.OnTrac support refused to investigate and just redirected me to the seller. In both cases, I’m grateful to Temu and Sephora for compensating me for the loss.I do not want my purchases shipped through OnTrac anymore.
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OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping.