I've had bad luck with OnTrac in the past (item lost), so when I learned that my overdue package was being fulfilled by OnTrac, I was concerned. Package was supposed to be delivered on 11/15, today is now 11/17, and no tracking updates since 11/15. After dealing with their stupid AI bot, trying to get a live chat agent, I was finally connected with a human. She said there was no information, and the last scan of my package was in Phoenix, and that "it might show up on its own in a few days." How can you run a shipping company without knowing where every single item is?
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OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping.