THIS COMPANY NEEDS TO BE SHUTDOWN!!!! If I could put a negative 10 I would. DO NOT TRUST THIS COMPANY WITH YOUR DELIVERIES. I gave them specific delivery instructions with the hours of our operations and they still delivered it 2.0 hour later and to the wrong address. I even went one step further and checked all the businesses on our road thinking they may have dropped it off at one of them but none of them have the same floor that is on the picture that they sent of proof of delivery When I contacted them they open up a case number and pretty much that all the done. 2 day later i get an email stating Thank you for reaching out to us regarding xxxx. Our delivery records indicate this package was delivered, but we understand you have claimed the package as not received. Our facility has completed the investigation. If the package has not yet been received, please contact your seller for further assistance. Please let us know if there is anything further we can do to assist. They literally put their screw up back on the seller. I say once again DO NOT DO BUSNIESS WITH THIS COMPANY.Thank you,
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OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping.