if I could give them 1-star I would like most others. I order from Oldnavy/Gap often and several of my orders have been "delivered/handled" by this useless bunch of people! I have no idea if they are lazy, can't read English or just don't care because they get paid regardless. Sometimes I have my orders delivered to my office like around the holidays to avoid porch pirates in my neighborhood especially around the holidays, and each time I add my business hours (M-F / 8am-4pm), but time and time again the genius driver IGNORES it completely!!! They will attempt to deliver on a Sunday, or even as late as 10:55pm - like last night! And then they have the nerve to say that they only make 3 attempts and if they are unsuccessful, they will send the package back! Seriously!?!?! And their so called "customer service" is only available via chat so I have no idea if I am genuinely dealing with a human or some chatbot especially since AI is so advanced these days, my conversations with ChatGPT sound like I'm speaking to a human about 98% of the times. So again, I have no idea if I'm speaking to a human or a chatbot who is playing pretend human!At this point - and believe me I never thought these words would come out of my "mouth" - I have more faith in our USPS delivery people!!! Whenever Oldnavy/Gap ships to my home or office via UPS or USPS, i have ZERO issues!!! OnTrac is USELESS to say the least! I will probably stop ordering online with Oldnavy/Gap for this reason alone if I see that they are still using them - or just have it delivered to a store.
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OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping.