OnTrac was supposed to deliver some electronics parts to my place of business. They tried to deliver on a Saturday - I have no idea if they attempted it and could not deliver because we're closed and secured for the weekend, or if they didn't even try. The delivery picture showed a dark office I didn't recognize, but that doesn't matter - my business is locked and secured on the weekend. OnTrac simply walked into a random business, dropped the package on the floor, and left. Fortunately, I was able to determine who it was by clues in the delivery picture. I called all the businesses in the area that I thought matched the artwork on the wall, and found it to be a local church / care home on a closed-end street that was built for this facility. They said they'd hold it for me and I just went and picked it up since it was only a few miles(!) away.OnTrac knows where my building is. They've thrown packages into the entryway before without bothering to read the big sign that says "PLEASE RING BELL FOR SERVICE," so they've at least been here. Did the delivery person try and just decide to go someplace else, or were they simply incompetent? I have no idea, but I hope I never have to use them again.I made sure to tell the other business that they should not use OnTrac for anything.12/1 edit: I've since found out that the mapping software that OnTrac (and SpeedX) is using is wrong. It's apparently pointing my address to a nearby church, instead of my place of business. I would assume then, that even the first parcel OnTrac "delivered" to my location was not actually delivered by them, but left there by someone at that church.
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OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping.