I would not even give them a star. They have the chat button but it’s just for show. They claim they delivered package but 1) my ring camera doesn’t show them at my door. 2) they don’t knock. 3) if person is lazy they will leave it in the lobby for all to grab. 4) can’t speak to customer service. Why are they still in business when they have careless people working for them is beyond my comprehension. How can I blame someone for taking my package when I don’t proof because they avoid my ring camera. Do they throw it to my door, take a pic and take the package back? Are my neighbors that I know for over 10years thieves? I can’t get any resolution from the company itself. Terrible customer service.
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OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping.