I am extremely disappointed with my recent experience using OnTrac. My package was marked as delivered, but the only “proof” provided was a photo of someone’s finger and an address in a completely different city than what was listed on my shipping confirmation. When I requested the delivery address for verification, OnTrac refused to provide it.I am shocked that a reputable retailer like Macy’s continues to use this company. Because the package shows as “delivered,” Macy’s denied my claim—despite the fact that I contacted them five separate times. Neither OnTrac nor Macy’s has taken accountability, and I have been offered no refund for the Christmas gifts that were lost.This experience has been incredibly frustrating, and I would strongly caution others against relying on OnTrac for secure or accurate delivery.
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OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping.