Sephora uses OnTrac sometimes in my region for deliveries. They have never ONCE successfully delivered a package to me. They will make "attempted deliveries" while I'm home, and they clearly never even got out of the truck. They'll send "failed delivery" texts until the cows come home, and Sephora always ends up needing to replace the package. This business is terrible and provides no meaningful assistance in locating your packages or making deliveries.
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OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping.