was expecting an order from uo but only received one item - a bracelet in a tiny bag from ontrac. the tracking info they sent covered 15 items, mostly clothes. they were supposed to come together in one 4lb box according to ontrac. meaning they had it in their possession at one point to weigh it. somehow, that turned into just a single bracelet. whats even more ridiculous is that the two other items from the same order were shipped separately through ups and arrived perfectly fine. ontrac claimed the rest could’ve been split into multiple boxes, but uo has never used the same shipping label for multiple boxes in a single shipment in my experience. they always send everything together in one package with one label and a single tracking number or multiple packages with their individual shipping labels and SEPARATE tracking numbers. now they are unable locate this “missing” box tied to the same tracking number as the bracelet. also cant open an investigation because the package is marked as “delivered.” go figure. its hard to be angry because uo replaced the items they could and gave me a refund for the items now out of stock.. but i fully paid for these things (some now sold out lol) with my own money and it disappeared before it even touched my doorstep.
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OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping.