Wish I could give zero stars. Everything I've ever ordered that has been shipped through OnTrac ends up disappearing in the Bermuda Triangle aka their warehouse in Maspeth, Queens. I get a tracking update every single day saying the expected delivery date has been pushed out by one day. Days pass, then weeks. The package never arrives. OnTrac "live chat" doesn't work so I file a ticket in their system, which promptly disappears into the void. I eventually contact the merchant and they send a replacement for my order via USPS or FedEx. The cycle continues. I hope OnTrac goes out of business. Absolutely garbage company.
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OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping.