Ive never had a delivery from this company previously. And i am astounded by the lack of service they provided.They lost my package although the email said "delivered" so I contacted them about my package and they said they would investigate. It took them 1-2 days to tell me to contact the seller.Like that is not customer service. "Sorry we lost your package, but we were happy to do NOTHING for you!"Luckily the customer service at FABLETICS was very nice and were able to help me by sending me the things I ordered previously at NO CHARGE. ontrac needs to change their name to offtrac. At least it would be accurate.
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OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping.