This service was hired to deliver my package. They received it on 9/9 and never delivered it. They LIED and stated they delivered the package on 9/22. I had to consult with the entire building, concierge, security, and shipping departments had to meet, review logs, review video footage, and check on the entrances of the building to ensure nothing was dumped. This was not delivered. They wasted hours of my time, my building's time, and they "lost" my package, or stole it - I don't know. I know they refuse to own up and have "bots' to answer chat and email. Waste of time and SCAMMERS. If you lose a package, just own up to the mistake, so the vendor can ship a replacement. This lying and wasting time is disrespectful. I HATE THIS SHIPPER.
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OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping.