Not only did ontrac dropped the ball in 2017 when Amazon seemed to give them a trial as a shipper, they did the same with my recent target dot com order.Basically 2 days ago OnTrac dropped my relatively expensive Target.com order in the lobby of the apartment where all the mail box slots are as in any apartment building...and deemed it a "mail room" We have no mail room, this is a relatively low end apartment building, in a bad neighborhood--with a security guard. This neighborhood/apt building resembles skid row L.A. on the outside. I am temporarily living in this building now.By the time I was notified and the delivery btw was super late at 8:45 pm, the photo of my important package didn't match with reality as in some low life in my apartment building or someone who sneaked in stole it.OnTrac has no phone number. Their chat system is slow and ineffective. I emailed them. They haven't, to date, replied to me.I've been upset, to put it mildly--i have spent a lot of time, lots of Stress, energy, trying to deal with this. To add salt to my wounds-- the security guard, through no fault of my own but again because this is a low-end, ghetto, apartment building went bezerk on me when I searched the area nearby him in a non-obtrusive way.To anticipate any questions or concerns that the ontrac delivery driver may have been afraid to take the elevator. that's not true Amazon logistics, fedex, ups delivers here at all times of the day and night without issue. The OnTrac delivery driver was just too lazy to bring my item upstairs. How does a standard mail box slot area you find in any apartment building...how does that remotely look like a mail room with empty bins, and employees? It does not!If you can please also contact Target so that they stop using OnTrac. No u.s. shipping company should act like this.OnTrac if you're listening you've been reported to Target Corporate by me. I'm negatively speaking about your company to my many friends, family, co-workers, business associates, etc. You need to reach out to me to compensate me for the hell I've gone to which really can't be quantified.Here's the address for target's corporate office1000 Nicollet Mall, Minneapolis, Minnesota, 55403Phone Number1 612 3046073Websitecorporate.target.comPlease don't do business with any company using ontrac as a shipping service/carier.
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OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping.