OnTrac is the worst!! My first experience with them was when I lived in a building where the apartment doors were inside along a hallway. Because anyone walking down the hallway could take my package, I had all the other delivery services (FedEx, UPS, USPS) hold my packages for pickup. OnTrac didn’t have that option and would leave my packages in the hallway until I complained so much that they allowed me to pick up my packages from their facility but I had to call them each time. Now I live in a townhome and despite numerous requests for them to leave my packages at my back door, they keep leaving them EVERYWHERE else! I live on the corner of a busy road with a four way stop. Ontrac left my package in the middle of my front porch while I was home one time and I got a notification but before I could go get it, someone stole it. I’ve complained and asked them to leave my packages on my back porch which is not visible from the street, many times and they started leaving my packages in front of my garage door, which is in the back. They he garage door is better than the front, but it’s still NOT the back DOOR where I keep asking them to deliver it. My garage is on the corner of the building. All they have to do is follow the sidewalk around the garage and my DOOR right there! FedEx, UPS, Amazon, and USPS ALL deliver to my back door but for some reason, OnTrac can’t do it. I absolutely HATE when I find out a package has been sent through them. Their drivers are either seriously stupid or they just don’t care. Either way, I do t want my packages being delivered by them!
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OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping.