OnTrac’s service is absolutely terrible. Packages are constantly delayed, and when you try to get help, their customer service is useless. They give you the runaround until they finally admit they have “no more information” and don’t know where your package is or what happened to it. It’s beyond frustrating—how can a delivery company not know where their own packages are? If I could give zero stars, I would.
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OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping.