Package made it to my Chicago suburban area from Texas yesterday (took twice as long as FedEx just to get this far, BTW; already have received the two FedEx shipments from the same order). Now this morning it says package is being returned to sender with no explanation! Delivery was not attempted and address is correct. I’ve been home all day yesterday and today. No help from OnTrac AI “customer service” — their chat is AI and just refers me to sender (who confirmed it’s being returned but they have no further information either). Worst shipping experience ever. No way to actually talk to anyone and my text messages to their support line are unanswered.
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OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping.