Well, let's see. I have watched my package arrive in Ohio then be returned to the origination facility multiple times, even after it stated it was out for delivery for two days. This has been going on for weeks. I signed up for text alerts and have not heard a peep. I 'chatted' with customer service, which is poor at best. Stay away from OnTrac and shame on venders for using such a poor service.
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OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping.