OnTrac stalled my delivery for a week. I contacted them and after 3 separate conversations, they admitted they have no record of the packages location. So, lost. Then two days later, states delivered. Not to my address it wasn't. Through all of this I was in full contact with the seller. Kept getting pushed off by the person from Sand Cloud. Basically the latest response is, don't hold your breath. We have your money, package says delivered. Oh well, won't purchase anything from Sand Cloud or anyone that uses ontrac ever again. If OnTrac is the delivery service, I will immediately cancel my order. Customer service is non-existent. Service is absolutely pitiful. And not to mention, this isn't my 1st go around with InTrac. The have cause over a $400 loss from me due to completely bombing deliveries and companies not helping in any way.
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OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping.