Worse, absolute worse delivery service. 1st delivery attempt delayed due to unsafe conditions. What? Weather wise, warm sunny day. I live in a zero-crime area with roving security. Was my package, a blouse, unsafe? 2nd delivery attempt delayed due to lack of access code. There is no access code to leave a package on my front porch. I do not live in a gated community. Customer service starts off with useless A.I. chat. Requested to speak to an actual person. Live person was worse than dealing with the A.I. I would give negative stars if possible. I chatted with Nordstrom customer service about using this carrier and concerned I would not get my package but still be charged for the item. Nordstrom was fabulous unlike Ontrac (LaserShip) and refunded my item until the package is actually delivered.
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OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping.