I would give 0 stars if it was an option. I was expecting a package today a package that I need TODAY they CARELESS driver just dropped it off WHEREVER WAS FEASIBLE FOR THEM! READING AND PAYING ATTENTION WAS FAILED! I contacted customer service letting them know no package was delivered I’m at home while the package was marked delivered I didn’t see a delivery driver in site. My neighbor was sitting outside she said she hasn’t seen anyone in HOURS. I’m telling customer service the picture uploaded is NOT my porch. They telling me based off the location it shows it was delivered to the correct location as opposed to listening to the customer I even took a picture of my porch for them to view. I asked them to contact the driver they refused. This company is terrible they have no option to call in they tell you to wait. Then ended the chat when I wasn’t done.
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OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping.