OnTrac was supposed to deliver my package the last 3 days. Every day they update the tracking saying that they attempted to deliver, but could not due to safety concerns. Someone has been home everyday and I have security cameras. There has never been an attempted delivery. I have no dogs in the yard or wild animals. We are not out there with weapons and we live on a nice quiet street in a nice area. What would they be afraid of? Regardless they lied anyways and did not attempt a delivery. I tried to contact customer service and they only do online chats. They don't know where my package is, but they did tell me that stating there were "safety concerns" is not a standard reason for not delivering a package, which I don't believe because I see a lot of other reviews saying the same thing. I would never use this company and I will never again buy from someone who ships with this company. They lie and they are incompetent.
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OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping.