One star is extremely generous! I’ve never experienced such a circus with a delivery/shipping company. My package, according to their tracking system, arrived in a facility an hour from my home on August 7th. It never came, never came and never came. Each day, it said that it was due to arrive to me that day. When I finally managed to get to communicate with someone via Chat, nonetheless, it suddenly shows “delivered” and on August 7th! NOPE! It never came, there is no photo of the delivery, and my security camera shows no one at the door that day. Something is seriously wrong with this company, and I’m convinced my package has been stolen. Unfortunately, I have to start all over again because this company’s incompetence! Avoid them like the plague!
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OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping.