NO STARS. Package ordered from Columbia Sportswear was never delivered, but OnTrac is insisting (after BACKDATING a “delivery”) that the package was delivered. For several days after 8/1, it was still showing “expected delivery 8/1.” On 8/4, that changed to “expected delivery 8/5.” When nothing came, I opened a query with OnTrac on 8/6. It still read “expected delivery 8/5” on the morning of 8/8, when I finally contacted Columbia. Then in the afternoon, after what I can only assume was Columbia getting into contact with them, I got an email from OnTrac saying the package had been delivered, and when I checked the tracking, they had backdated it to “delivered on 8/7.” I got a couple packages that day, and it was nowhere among them. I’ve searched for days. After multiple emails requesting photo of delivery, they have ignored requests and doubled down that the issue is closed. After reading multiple online reviews of them, this seems to be a pattern. This company should not be used as a delivery service by others because they cannot be bothered to actually follow through with their commitments and responsibilities. Of course I’m bugged that my stuff isn’t here, but I’m more bugged by their attitude toward customers and a complete lack of desire to do the very essence of what they’re supposed to do.
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OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping.