ZERO STARS! I don't even know how this company is still in business. They have the worst customer service that can't ever help with anything. They don't have accurate tracking info and when the driver actually tries to make a delivery (VERY LATE MIND YOU) they can't even find the location of delivery. They never bother calling you to try and deliver but rather let you know they'll "make 3 more attempts" even if they never fully attempted the first time. Please stop using them to service deliveries. They need to be out of business if they aren't willing to refine the way their delivery service works.
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OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping.