I ordered a water fountain to be delivered by Ontrac from Home Depot. Delivery date was set for Aug 1st, 2025. The tracking showed a "weather delay" on the package. I called Home Depot and they said they contacted the shipper and said it would arrive the next day. It did not. The status never changed. I called Home Depot again on Aug 4th, and the HD guy said, I bet this was shipped by Ontrac. He inferred the company has a dismal record. He called the warehouse at the last location scanned and a person was sent out to find the order. Well they damaged the shipment and did not deliver, but never indicated that on the tracking. Even a day later it just shows as delivery pending. Home Depot offered to ship another but with this company's dismal track record I passed. They have one job, and they are terrible at it.
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OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping.