I wish i could rate 0. None of their delivery man knows how to find an address. I live in an apartment, i guess it is harder to find than a house, but they don't even try despite I left a very detailed delivery instruction. My apartment is not that hard to find by the way. But they don't even try, they keep sending back my packages. The most frustrating thing is no agent available to speak to in order to resolve issues. In tracking history, they keep saying "contact us for..." but never instruct how to contact (?) Companies like Gap, Uniqlo... are starting to use their service but so not aware of Ontrac horrible service. Big companies better listen to their customers' complaints about ontrac delivery service unless they want to lose their customers too. Ontrac make the purchasing process so unpleasant!!!!
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OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping.