This company has been extremely disappointing. My original package was lost due to a supposed "weather delay," even though the weather has been perfectly fine. I had to contact the merchant to have the order resent—only for OnTrac to lose the replacement package as well. The tracking still shows "weather delay," which makes no sense. OnTrac provides no meaningful updates or solutions. At this point, I’m questioning whether this is even a legitimate company.
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OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping.