OnTrac was supposed to deliver an order I placed for $155.00 on July 14th 2025. However, the item was delivered to the wrong address which was/is easily proven by a picture their delivery driver took showing the incorrect door for the incorrect house. On top of this the package also required a signature. This can also prove the item was delivered to the wrong location as either a signature was never obtained or someone else’s was which can be compared to my actual signature. After submitting a support ticket I received an automated response to wait two business days to give them a chance to "investigate" the issue. on July 16, 2025 I received an updated email claiming that their "investigation" was concluded and that the item was delivered. I replayed by sending them a screenshot of the door in which their delivery person took and my house/door (the correct address). No response has been given since.OnTrac used the two business days to buy time to wash their hands and cover up their error. Failing to take responsibility. This is mail fraud as the company is/has " devised a plan to deceive or cheat someone out of money or property."
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OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping.