Im not sure why companies use ontrac. They must be inexpensive, but they suck. I had a package that was supposed to be delivered, the date changed a couple of times and then it stopped updating. I contacted ontrac and they said something about not having the gate code blah blah, which didnt make sense because its a house without a gate. Then i called again and they had the audacity to say they never received the item from the seller HAH. That was an outright lie. I ended up getting refunded from the seller, but I think ontrac is stealing packages.
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OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping.