We ordered directly from Levi’s and they unfortunately used OnTrac. Our previous experience with a vendor using OnTrac resulted in a package that never arrived and having to file a dispute with our credit card carrier. In this instance with Levi’s- OnTrac claimed to have attempted the delivery twice an hour apart and being at home- we never heard a knock, doorbell, and when checking security footage there was never anyone at our house. The next day they claimed to make a 3rd delivery attempt from a different city. To make things even more interesting- the tracking # given could not be recognized by their own system, and so even getting through their AI barrier to a human was impossible. Find out who the vendor you are purchasing uses, and if it is OnTrac- cancel the order unless they can move it to a different shipper. There is something definitely shady about this “company”.
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OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping.