I shipped a handmade item from China. OnTrac was assigned as the final delivery carrier. The last update was “Delivered to local carrier” on June 29 in Mineola, NY. After 10 days of silence, it suddenly changed to “Unable to Locate Package.”As the sender, I contacted OnTrac repeatedly, requesting a proper internal investigation. Instead, they just marked it as “lost” without any explanation, scan logs, or further help. I now have to remake the item and send a replacement at my own expense.This kind of service is unacceptable — no accountability, no effort to recover the package, and zero communication. Terrible experience.
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OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping.