I was shocked that Chewy is using this low grade bad review company as one of their preferred shipping carriers. I can only equate it to being cheap on Chewy’s end. The drivers for Ontrac are independent contractors. So technically these drivers are not employed by Ontrac such as drivers for Fed Ex, UPS and even USPS. The only thing the rep from Chewy could tell me is that she was sorry. Ontrac claimed the driver couldn’t find my address. My surrounding areas have Walmart, Target, Mc Donald’s but my home address they can’t find! I don’t believe that. My dog didn’t get his medication needed. I decided I will not use Chewy ever again. I’m noticing that major brands are using these 3rd rate companies just to save a buck but the consumer is paying for the inconvenience at the end of it all.
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OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping.