Despite notes in my account, as well as a VERY CLEAR AND VISIBLE SIGN taped to the right of my door, the drivers REFUSE to follow them, leaving my packages at the outer edge of my COVERED porch, where they have been rained on, instead of up by the door, where they are safe. The first time I spoke with Laura, a team member of the escalation team, she was very helpful. However, since that time, not so much!!! As a result, I have requested to speak with her manager on 5 or 6 occasions, but she refuses to comply with my requests, as I have yet to receive a call. My delivery experiences AND my customer service experiences are UNACCEPTABLE.
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OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping.