Every single time I have a package shipped via OnTrac, there’s a problem. They cannot seem to find my address, despite the fact that every other delivery service (UPS, FedEx, USPS, Amazon) has zero issues. I always leave detailed delivery notes when I see it is coming from OnTrac, yet they repeatedly ignore them and put the package on hold for “address verification.”Their only customer service options are web chat or text — no phone number, no real accountability. My latest package has been “Out for Delivery” every day for a week, only to get held again for address verification. And every day, I have to repeat the same directions to a new agent. It's clear they don't read previous notes or care about resolving anything.I’ve started contacting companies that use OnTrac and letting them know I will no longer order from them as long as they continue to use this service. OnTrac is unreliable, unprofessional, and an absolute failure of a logistics provider. If your business values customer satisfaction, you should stop using them immediately.
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OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping.