It is a shame that negative isn't an option. I was notified in the early morning hours that Jenson USA used this Uber type delivery service for my shipment, knowing that OnTrac doesn't use the same drivers regularly I contacted them and gave them the gate code to our neighborhood. I did this at 4am and at noonish I was notified that my package was not delivered. Four days later, still no package and I tried reaching out to them. Wasting over an hour trying to communicate with them only to have them change my tracking to returned to sender. Do not use or spend money at companies that use these guys either (REI and Jenson USA). They have no number to call and their chat is a bot for at least 30 minutes of teh same questions being answered.
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OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping.