ontrac.com

1.1
1.1 Based on 400 reviews

OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping....

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Kylie Anderson
Completely unreachable by phone. Horrible Service

The worst service ever. I will never do business with anyone who uses this shipping service. Left my mini fridge in the driveway rather than bring it to the front door. Would not park in front of the house to unload. He parked between a neighbor 's house and mine. The mini fridge wasn't heavy but why leave it in the driveway for the world to see. When I opened it, rhe bottom was crushed. Even the seller wasn't helpful. That's rare for me.I had a notification from ebay about the delivery which of course showed my name and address. On this item, and another delivered later, had other people's names on my packageds i ordered. May not be their fault but the fact that they are absolutely unreachable unless you want to track something in the automated chat...just doesn't work for me. And the damage to the fridge, bottom crushed, don't know if it was shipped that way or damaged by these folks who left it in the driveway. Since you can't even report their laziness to anyone...they can be as lazy as they want i guess.

1
Date of experience: May 14, 2025

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Business Details

  • OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping.

  • language https://ontrac.com

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