Totally screwed up a gift delivery to a friend. It was perishable, and by the time they got around to delivering, it was spoiled. OnTrac sat on it. They have no way of contacting them other than robotic chat, which doesn't seem to work. There is no way to contact them via email or phone, and when I realized this shipment was going to be spoiled by the time they delivered it, I attempted to cancel it via their "chat". I got an auto-response email saying to "reply to this email" with further details. When I tried to, the email bounced back as undeliverable. The order ended up NOT being cancelled, and my gift recipient got a box of spoiled meat. They have a history of literally stealing packages as well as bad delivery, and I'm not sure how they stay in business. I now ask HOW something will be shipped when I order, and if the answer is OnTrac, I won't order from that vendor.
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OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping.