I ordered through Amazon and the shipper was Ontrac. I didn't receive my package as promised on 3/21/25. I called them and everything is automated so you NEVER get to speak to a live person. I was directed to a live video chat with someone who was as rude as she could be and she ended the video chat without me knowing exactly when my package would be delivered. I did receive the package on 3/23/25 but I didn't know it was coming and wasn't at home. Poor customer service all the way around. I would NEVER use this shipping company for anything and I told Amazon that if that company is listed as the shipper on any future orders that I place I will cancel my order with them rather than deal with the incompetents of Ontrac. I was being generous giving them 1 star. They don't deserve that.
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OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping.