My wife ordered a total of 24 items from Shein on March 5, 2025. The items were party favors and other items for our daughter's birthday. The first red flag was that the package was sent to Chicago and then to Florida for it's final destination to Jamaica. When we checked the tracking# (D10016193954883) it said it was delivered on March 16, 2025 & was signed for by a Wilmer Panita. When we reached out to the shipping company in Florida, they informed us that: 1. The facility is closed on Sundays & there is a sign which instructs carriers to deliver packages the next business day; 2. There is no employee by the name of Wilmer Panita that works at the company. Now we are left scrambling because it's not possible to contact Ontrac & speak to an actual person, instead we have to use an online chat which provides canned responses. We would also have to file a claim which would take them 2 business days to investigate. We have not been able to do this yet as the website claims that it is their peak period for customer inquires so we will have to come back later. Absolutely disgusted & frustrated by the entire ordeal & would not recommend this company to ANYONE.
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OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping.