A product was ordered from Adidas with an expected delivery date, but it never arrived on time. Even after a significant delay, the package was still missing. Upon contacting Adidas, they investigated with OnTrac and later confirmed that the package had been lost, leading to a refund.However, the next day, an email notification suddenly claimed that the package had been delivered at 11:30 PM—an unusually late time for a delivery. Upon checking, no package was actually received. OnTrac had previously informed Adidas customer support that the package was lost, yet later changed the delivery status. This raises serious concerns about transparency and reliability.
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OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping.