If I could give them zero stars or negative, I would. Ontrac has unreliable package tracking, lack of communication, and inconsistent information.My package was last scanned in Tennessee approximately three days ago. The tracking information available through the Ontrac website has not been updated since then. When I use the "track my package" feature on their website, the last known location remains Tennessee.However, when I utilize the Ontrac support chat bot and inquire about the package's status, I am provided with conflicting information. The bot states that the package arrived at my local Ontrac facility and is being prepared for delivery on today's date, the 16th. It also indicates that the package should be delivered today.This discrepancy in information is extremely frustrating. I have two entirely different locations and statuses for my package. I have received no notifications or updates regarding my delivery, despite signing up for text alerts.I attempted to contact Ontrac customer service to clarify the situation and obtain accurate information about my package's whereabouts and estimated delivery time. My initial attempt through the online chat resulted in a message stating that no agents were available. I then tried calling the provided phone number, but my calls went unanswered. Additionally, I followed the instructions to text "track my package" to the provided number, but I have yet to receive a response.It is now 6 PM on the day my package was supposedly scheduled for delivery, and I have received no further updates or my package. I am left with conflicting information and no clear understanding of where my package is or when it will be delivered.I am deeply dissatisfied with Ontrac's lack of transparency and communication. Their unreliable tracking system and unresponsive customer service have caused significant inconvenience and extreme frustration. Specially since I have been waiting for this package since I ordered it on the 5th and it is now the 16th.
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OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping.