This company is dishonest and their carriers steal packages. I ordered a package on which they stated was delivered. Package should contain multiple items but items were missing. You could tell the package had been opened and closed back. They are thieves and they lie about delivery attempts. If I see them as a delivery courier in the future I will cancel my order. They need to be shut down, and there is no way of speaking with anyone. Just some dumb a** robot who is no help. They direct you to the sender instead of addressing their fault in this. I will be taking my package to UPS having it weighed since what they state is the size and what it should actually be had all items been present. They know what they are doing and how to beat the system. That's why they direct you back to the merchant while they walk Scott free with your stolen good!
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OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping.