Hate that I even have to give this company 1 star, because they deserve zero. The 3 times my husband and I have had them deliver to our house, they mark the packages as delivered, yet they have never come. We have cameras showing that. Not delivered to the wrong houses either as we talk to neighbors. I’m pretty sure their delivery drivers are stealing packages. My husband has had to dispute his charges with his bank, as you can’t get anyone to do anything for you from this company, and the website he ordered from stated they are the ones to go through. I wish I had an option when purchasing online to not have this company deliver my orders. As soon as I saw my package was arriving via OnTrac again, I was immediately nervous. And much to my surprise, my package claims to have been delivered at 6 o’clock last night, and once again is no where to be found. I even drove my neighborhood. This is insane. This company should be shut down.
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OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping.