OnTrac has horrible customer service and I wish companies would quit using them. Ordered from hot topic a while ago and after multiple delays they said the package was “delivered” and it was nowhere to be found. They basically said it was scanned as delivered so they wouldn’t do anything abt it so hot topic resent it and thankfully it made it the second time. Ordered from Barnes and noble and it’s already got a message that I need to update delivery instructions or verify address. Why? Idk but now it’s delayed three days if it’ll even come.
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OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping.