ontrac.com

Worst delivery service ever

Worst delivery service ever. My order was supposed to be delivered Feb.25. Got notice of “failed” delivery. Added instructions. Now supposed to have been delivered today and I can’t even see if it is “out for delivery “. Finally had a “chat” with company rep. My order still sitting in warehouse today and not out for delivery. No guarantee as to if they will ever deliver it!Update 03/02/2025: so today still no package. This time when I went to their chat the person I was chatting with apparently didn’t even research the whole history and just wrote back that the delivery was attempted and failed, obviously referring to 02/25/2015 which was the date of the first delivery. Then they tried starting from scratch! After “researching “ a little more came back with the standard 1-2 day delivery. I got them to refer my case to a higher authority who is supposed to call me within 24 hours. If you are ordering online and the delivery service is OnTrac take a pass and go somewhere else. I could have ordered the same item from Amazon and it would have been here a week ago!Update 03/03/20025: so asking to speak to a supervisor yesterday after being given the run around for nearly a week, I got a call today from OnTrac. They admitted they ost my package and are contacting the seller to authorize a refund. This really is a bad service! If you are buying online and the delivery company is OnTrac shop somewhere else or ask if they have an alternative delivery option. Still awaiting the refund of course!03/15/2025:Finally got my shoes by ordering them from Amazon. I hated to do it, but it was the only way to get them before I was wearing sandals! I would also point out that in some communications OnTrac is also referred to as Lasership! Watch out for either name.

Date of experience: Feb 21, 2025