I was expecting a package delivery and OnTrac were to make the delivery.I knew there was a problem when the tracking gave 4:23 PM as ‘out for delivery’. Who sends trucks out at the end of the business day?I signed up for text alerts, but when nothing had happened by 8:30 with no end in sight (and having gotten up at 4:30 AM) I went to bed.The next morning I was greeted with a tracking up-date, a delivery had been attempted at 10:08 PM but I “wasn’t home”.There was no text, no knock on the door and no evidence of any attempt to deliver.How an allegedly reputable company can employ this ‘service’ is beyond me.ADDENDUM: after not receiving my package the first day I checked their tracking and it showed ‘out for delivery’ again, this time at 1:37 PM.I knew they couldn’t possibly have tried to deliver before this, so around 6 PM I opened my front door and my blinds so I could see if someone was coming.True to form, nobody ever showed up, but their tracking showed ‘nobody home’ at 10:35 PM.I don’t know if their delivery people are stupid, crazy or lazy but blaming the recipient for not being home when no delivery attempt has been made is unacceptable and insulting.They have my address, my phone and my email, but I received no call, no email and no text on either of the nights I’ve lost to these dreadful incompetents.
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OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping.