My review will mirror everyone else’s reviews because this company is awful. These bozos “misrouted” my package to a one of their fly by night facilities 20mins up the road, and that was 4 days ago. I’ve received no updates, the awful CEO, Mike Duffy, clearly has no business running that company, because his employees reflect his poor dedication to enhance the customer experience. For something the retailer charged me $10 for, it’s worth the price of admission. This organization is horrible. They don’t answer the phone, and when you reach out to them via chat, they’re even more rude and they just end the chat because like their CEO Mike Duffy, they’re too incompetent to answer the most basic of question.
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OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping.