Absolutely TERRIBLE! Lying that package a) first couldn't be delivered because access was needed (no access needed: it's a house) b) after opening a ticket more incompetence and lying about package was delivered. I will NEVER buy from any business again which uses Ontrac as their delivery 'service'.
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OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping.