Somehow they are unable to deliver to a hotel that is open 24/7, for multiple consecutive days. A very large, clearly-marked hotel, which is also listed on the shipping info on the package.Fortunately my supplier has noted to never use them as a courier in the future. I suggest everyone do the same if possible.
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OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping.